# FixersTech School Refund & Cancellation Policy **Effective Date:** October 1, 2026 **Version:** 1.0.0 FixersTech is committed to transparent, fair commercial terms. This policy details our cancellation, renewal, and refund guidelines for school subscriptions. ### 1. Subscription Cancellation - **Monthly Plans:** You may cancel your monthly subscription at any time through the School Admin portal or by contacting billing support. Upon cancellation, your subscription remains active until the end of the current billing cycle, after which automatic billing halts. - **Annual Plans:** You may disable auto-renewal at any time prior to your annual renewal date. The plan will remain active throughout the paid annual term. ### 2. Refund Guidelines - **Monthly Subscriptions:** Monthly subscription payments are generally non-refundable once the billing month commences, as platform resources and computing capacities are provisioned immediately. - **Annual Subscriptions:** If an annual subscription is cancelled within the first fourteen (14) days of the initial subscription start date, the School may request a pro-rated refund minus an administrative processing and setup fee. - **Enterprise Contracts:** Enterprise and custom multi-branch agreements are governed exclusively by their dedicated master service contracts. ### 3. Service Disruptions & Credits In the exceptional event of prolonged, verified platform outages directly attributable to FixersTech that prevent operational school administration, Schools may request service fee credits applicable to subsequent billing periods. ### 4. Contact Billing Support For billing inquiries, plan adjustments, or refund requests, please email `arslan2info@gmail.com` or contact us via WhatsApp / Phone at `+92 344 6667737` citing your School Tenant Code and Invoice Reference.